Shipping Policy
Thank you for shopping with us at GroceryPe ! We are committed to ensuring your groceries are delivered to you swiftly and safely. Please review our shipping policy below:
1. Delivery Areas We currently deliver in Uttar Pradesh,. If your location is not covered, please contact us, and we will try our best to accommodate your request.
2. Delivery Times Orders are processed within 1-2 hours of placement. Delivery times vary based on your location and chosen delivery slot. Typically, deliveries are scheduled between 9 AM to 9 PM on 7days of the week.
3. Shipping Fees Shipping fees are calculated based on order weight, delivery distance, and any applicable promotions. The exact shipping cost will be displayed at checkout before you complete your purchase.
4. Order Tracking Once your order is processed and out for delivery, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery through our website or the designated courier’s website.
5. Delivery Confirmation Upon delivery, please ensure someone is available to receive your order. Our delivery personnel will contact you before arrival. For contactless delivery, please specify in the order notes.
6. Packaging We prioritize environmentally friendly packaging whenever possible. Your groceries will be packed securely to maintain freshness and prevent damage during transit.
7. Special Instructions If you have specific delivery instructions or preferences, such as delivery time preferences or dietary restrictions, please let us know in the order notes during checkout.
8. Returns and Refunds We strive to ensure your satisfaction with every order. If there are any issues with your groceries upon delivery, please contact our customer service team immediately for assistance. For perishable items, please notify us within 24 hours of delivery.
9. Contact Us If you have any questions about our shipping policy or need further assistance, please don’t hesitate to contact our customer service team at support@grocerype.com.
10. Policy Updates We reserve the right to update our shipping policy as needed. Any changes will be communicated to you in advance.
Thank you for choosing GroceryPe for your grocery needs. We look forward to serving you!